Overview:

At Disney, we are storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts, and a cruise line to sports, news, movies, and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we are constantly looking for new ways to enhance and protect these exciting experiences!

We are seeking an Asset Protection Agent to aid the Disney Store Cast in supporting a safe and secure environment for Cast Members and Guests! This is accomplished through proactive deterrence, identification, and resolution associated with suspicious activity and potential unsafe behaviors.

This role reports to the Asset Protection Manager with daily oversight by Store Leadership.

This position is at our Times Square Disney Store in New York.

What You Will Do:

• Act as a visible deterrent to potential risk at store entrances/exits and throughout the store to maintain high visibility while monitoring and responding to any escalated incidents of suspicious activity, unsafe behaviors, and other potential workplace security concerns

• Use niche training related to Retail Counterterrorism and Workplace Security Programs to identify, deter, and report activity related to aggressive behavior, civil unrest protests, imminent threats, terrorism, etc.

• Conduct onsite security and safety inspection and audits (in-person and via CCTV where applicable), respond to raised and identified risks to Store Leadership and Corporate Asset Protection

• Support investigations through the use of exception based and POS reporting

• Support emergency preparedness and crisis response programs to help mitigate potential impacts

• Support Cast and Guest needs and promote a risk-adverse culture

• Assist store Cast with response to Electronic Article Surveillance (EAS) activations when needed

• Conduct camera and alarm monitoring, related incident notification, investigation, trend analysis, and case management documentation

• Conduct Cast Member and vendor site access security screening related to bag/package/coat inspections

• Act as Law Enforcement liaison and the security/safety point of contact for regional industry and partners

• Demonstrate and act following Disney values, behaviors, and guidelines

• Oversee third-party security teams to ensure seamless integration with internal security operations

Required Qualifications & Skills:

• 4-5 years of Asset Protection/Loss Prevention/Security/Guest Service experience

• Attention to detail, ability to prioritize tasks

• Proficient in the use of non-escalation/de-escalation techniques to mitigate both guest service and potentially life-threatening scenarios

• Ability to clearly communicate with multiple business sectors as well as act as a liaison to internal and external security partners and Law Enforcement

• Ability to initiate, manage and bring to conclusion, Safety & Security lead projects

• Ability to lift boxes that weigh up to 40 pounds and climb a ladder

• Availability to work a flexible schedule that meets the needs of the business including evenings, holidays, and weekends

• Ability to take the lead when handling critical security/safety related incidents and make informed decisions

• Comfortable presenting training & awareness collateral using 1 on 1 role plays and group settings

• Valid Security Guard license issued within State of employment  

Preferred Qualifications:

• Detailed understanding of Asset Protection and Security procedures, regulations, and practices

• Understands Safety practices and procedures

• Experience utilizing physical security technology including retail CCTV systems, Access Control, 2-way communication devices, EAS systems

• Experience analyzing Exception Based Reporting and POS data

• Proficient in incident management/case reporting

• Experience using Microsoft office suite

• First Aid/CPR/AED certified

Education:

• High School Diploma or equivalent required

• Preferred degree within Criminal Justice, Public Safety, or similar related fields

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The pay rate for this role in New York is $16.50 to $23.92 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.