Churn Optimization Specialist, Apple TV+

Summary

Posted: Aug 2, 2024

Weekly Hours: 40

Role Number:200556769

At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. You bring passion and dedication to your job and there's no telling what you could accomplish. Our customers are all over the world, so it’s by design that Apple employees are all over the world, too. And we know our ability to continue creating the world’s most innovative products depends on people who represent the variety of the human experience and who inspire us with great thinking. Because the broader the backgrounds and perspectives, the bigger the ideas. Come be a part of the team driving the growth of Apple TV+! This is a global role that requires you to work closely with many groups, including editorial, analytics, growth marketing, product, engineering and finance/strategy.

Description

The Churn Optimization Specialist, Apple TV+, is responsible for identifying key churn optimization goals, and working with cross-functional partners to execute on initiatives to achieve them. They will lead thoughtful discussions on churn dynamics, identify leading indicators, and drive customer-centric decision-making. They’re a strategic thinker and exceptional communicator who excels in articulating a strong point of view clearly and succinctly.

Minimum Qualifications

• B.A./B.S or M.S. or advanced degree in Marketing, Business, or Project Management
• Minimum 7 to 9 years of relevant industry work experience with a strong understanding of video streaming and/or subscription businesses - especially user engagement, conversion and retention.

Preferred Qualifications

• Deep understanding of customer motivations and behaviors that influence churn.
• Experience working in matrixed environments where products or platforms cut across multiple teams and functions.
• Ability to incorporate LTV insights into churn prediction models for a more holistic understanding of customer value.
• Excellent analytical skills with the ability to quickly translate data into actionable insights
• Ability to build cross-functional relationships and plans to improve performance against meaningful metrics, with a focus on experimentation and optimization.
• Develop a process of continuous improvement, where the results of this work are analyzed and insights are fed back into the plans and the partners.
• A growth mindset and a high attention to detail understanding how every product element connects to broader team and company goals.
• Drive churn analysis strategies that are scalable and adaptable to accommodate business growth, as well as monitor and analyze competitor activities and their impact on customer churn.
• Self-starter who works effectively in a fast-paced environment; is comfortable managing ambiguity while delivering results with minimal guidance

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,100 and $255,700, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

More

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.