Technical Program Manager

Burbank, CA
Posted on  

Job Description

About Us
At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew
Position Overview
Cast & Crew is searching for a Technical Program Manager - Migration, reporting to the Vice President of Transformation to innovate and help lead strategic company transformation and optimization efforts. This role is part of the Transformation Management Office (XMO), a cross-functional team that will play a pivotal role in two key areas: (a) overseeing the design and execution of the Company Strategic Plan, and (b) managing large-scale client & product migrations. This role will specifically support client & product migrations and will support:
  • Coordinating the end-to-end planning, execution, and migration process for clients and internal staff
  • Collaborating with stakeholders to ensure client needs are met across the migration lifecycle
  • Focused on the Technology & Product project management plan for customer migrations
  • Managing issue escalations from external clients and internal team
  • Creating detailed execution plans that meet project milestones and timelines
  • Monitoring program status, identifying risks and proposing mitigation plans
Core Responsibilities
  • Coordinating the end-to-end planning, execution, and migration process for clients and internal staff
  • Collaborating with stakeholders to ensure client needs are met across the migration lifecycle
  • Focused on the Technology & Product project management plan for customer migrations
  • Managing issue escalations from external clients and internal teams
  • Creating detailed execution plans that meet project milestones and timelines
  • Monitoring program status, identifying risks and proposing mitigation plans
  • Collaborate with cross-functional teams to design the migration plan for large-scale transitions of clients onto new products and new processes, whilst prioritizing the overall client experience
  • Communicate progress, challenges, and strategic recommendations to the Vice President of Transformation and senior management via executive-level presentations
  • Leverage knowledge of program management and product & software development to help oversee program management and communicate progress
  • Partner with various internal teams (e.g., Product management, DevOps, Operations, Sales, etc.) to gather requirements, identify risks, and communicate goals to stakeholders
  • Build effective relationships with internal stakeholders to ensure smooth progress, ensuring the program is on schedule and successful
  • Develop and monitor key performance indicators (KPIs) to measure success
Key Qualifications
The successful candidate will have the following experience, skills and attributes:
Experience
  • 5+ years of experience working with multi-dimensional and varied teams on complex programs (e.g., planning definition, program mobilization & management and execution etc.)
  • Strong experience with overall program/project management, stakeholder management, and change management
  • Possess excellent interpersonal, and communication skills
  • Hands-on experience collaborating with operational teams (i.e., Product, Technology, Sales, Marketing and other related fields)
  • Proven ability to influence and lead in indirect, global matrix-based, and virtual environments to build partnerships, drive alignment, and make decisions
  • Bachelor’s degree or higher is strongly preferred
  • Preferred: Direct exposure working in the Entertainment industry
Skills
  • Strong project management skills, including collaborating with, and influencing stakeholders across organizational levels and geographic locations
  • Strong strategic thinker with resourceful approach to overcoming challenges
  • Experience with managing complex transformation programs in best-in-class project management tools e.g., Jira and other Atlassian products and Monday.com
  • Project Management Professional (PMP) designation or Certified Scrum Master is a plus
  • Possess strong, professional, interpersonal, negotiation and communication skills
  • Exceptional analytical, and problem-solving skills
Attributes
  • A self-starter who thrives working in a dynamic, rapidly evolving environment
  • Comfortable navigating ambiguity and making informed, fact-based decisions in the absence of complete information
  • Willingness and ability to travel, as required
Special Work Conditions
  • Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull
Benefits
Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements.
Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
CA residents
Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at:
https://www.castandcrew.com/privacy-policy/
Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $135,000.00 - $155,000.00 per year.

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