Senior Manager, Platform Content Operations

Job Title: Senior Manager, Platform Content Operations
Reports to: VP, Content Services and Production Management
Location: Atlanta- Hybrid
FLSA Status: Exempt

SUMMARY:
Responsible for assisting in the fulfillment of content delivery for UP Faith & Family, Aspire TV+, and other SVOD services. Ensuring the flawless delivery and integrity from content acquisition to ingestion and validation on various platforms, creating efficiency and seamless workflows across the entire content supply chain.

WHO WE ARE:
At UP Entertainment, we believe that quality entertainment, with uplifting and inspiring stories, has the power to positively impact hearts and change our world. Our core purpose is to UPlift Someone. UP Entertainment, celebrating its 20th anniversary this October, is the destination for uplifting entertainment for passionate and diverse audiences across the leading cable, satellite and streaming platforms. Brands include UP Faith & Family, UPtv, aspireTV, aspireTV+, GaitherTV+ and Cine Romántico. UP Entertainment’s award-winning pro-social initiative, “UPlift Someone,” has inspired over 200 million people to uplift others through its social videos.

UP Entertainment’s core values are: Be Uplifting, Be Your Best, and Be a Buffalo.

Be Uplifting
We aim to uplift and inspire, making someone’s day and their life better by serving them well. We share knowledge and information and are committed to developing ourselves and others. We team up across boundaries and differences to win. At UP, success is shared.

Be Your Best
Our employees are our greatest assets. Our differences, experiences and passions are respected, celebrated and supported at UP because we are most productive as our authentic selves. We always give our absolute best and pursue excellence by designing and planning for the results we want and deliver them.

Be a Buffalo
Like buffalo, we run unified toward challenges and face them with determination and strength. Our industry is unpredictable and so are we. We work hard and are most resourceful and innovative when pressure is applied. We are confident and courageous, resolute, and strong. At UP, we welcome disruption.

WHO YOU ARE
You are detail-oriented and passionate about optimizing processes for peak performance. You take the initiative to understand the roles of others and how their work integrates with yours, fostering collaboration and knowledge-sharing to enhance overall efficiency. As a strategic thinker, you plan thoroughly, preparing for multiple scenarios with contingency plans to handle any unexpected challenges. You are dedicated to our customers, understanding they are the core of our business, and you work diligently to resolve their issues. Additionally, you have a strong affinity for technology, constantly seeking ways to leverage it to improve workflows and drive innovation in your daily operations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage projects with a focus on detail, communication, and organization, particularly in data configuration and information. Streamline systems, processes, and workflows for monthly asset delivery.
• Collaborate on title delivery processes and efficiencies, demonstrating a passion for innovation and problem-solving.
• Track title readiness consistently using AirTable and asset availability tools.
• Maintain strong alignment with cross-functional teams, including Programming, Marketing, and Digital.
• Escalate delivery delays to relevant teams and develop contingency plans.
• Document, troubleshoot, and escalate issues, driving resolution through collaboration with internal and external partners. Address title issues promptly and efficiently.
• Work with team members to analyze and evaluate workflows, recommending operational enhancements to improve efficiency.
• Resolve customer tickets to enhance the customer experience directly.

EDUCATION/EXPERIENCE:

• Bachelor's degree (B.A.) or equivalent from a four-year college or university, or equivalent combination of education and experience.
• +5 years of experience successfully managing the delivery of A/V, artwork and metadata components in a Media industry, preferably with a content streaming platform.
• Prior experience in the entertainment industry is a plus.

SKILLS

• Oral & Written Communications: Exceptional, written, and oral communication skills. Communicates well one on one, in small groups and larger presentations, including external public speaking. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and wording
• Teamwork: Ability to work independently and collaboratively as a team; experience working with cross functional teams
• Problem Solving and Analysis: Identifies significant problems and opportunities. Analyzes problems in depth and achieves effective resolution. Determines root causes for issues and solves for them, striving for continuous improvement.
• Strategy & Vision: Provides clear, credible vision and strategy. Determines opportunities and threats through comprehensive analysis of current and future trends. Understands the big picture.
• Project Management: Ability to prioritize, organize and manage a variety of detailed tasks simultaneously. Communicates changes and progress.

TECHNICAL SKILLS
To perform this job successfully, an individual must be proficient with Microsoft Outlook, Word, Excel. Preferred experience in project management tools such as Airtable and Wrike.

CERTIFICATIONS
This job currently has no certification requirements.

SUPERVISORY RESPONSIBILITIES
Position may manage a direct report.

OTHER:
This is a hybrid job role, with a combination of telecommuting workdays and in-office workdays.

We are an Equal Opportunity Employer. We are committed to equal-employment principles and comply with all applicable federal, state, and local equal employment opportunity laws and regulations. The terms and conditions of the application process and employment relationship are to be non-discriminatory—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation or any other protected category or class that may be applicable to you in the jurisdiction where you are employed. UP Entertainment. Moreover, in accordance with federal and applicable state and local law, we provide reasonable accommodations for applicants and employees’ sincerely held religious beliefs, practices, or observances conflict with work requirements and for applicants and employees with known disabilities provided that such individuals are qualified to perform the essential functions of the job, with or without accommodation, and provided that any accommodations would not impose an undue hardship on the company or introduce a direct threat to the health and safety of the worksite employee with a disability or others. Any applicant or employee who requires a reasonable accommodation during the application process or to perform the essential functions of the job should contact a company manager, a company officer or Insperity to request such an accommodation.

TO APPLY:
Submit your application and resume online at: https://j.brt.mv/jb.do?reqGK=27740169&refresh=true

For more information, visit www.uptv.com

Job Type: Full-time

Pay: $1.00 - $2.00 per year

Application Question(s):

• Salary Requirement?

Ability to Commute:

• Atlanta, GA 30318 (Required)

Ability to Relocate:

• Atlanta, GA 30318: Relocate before starting work (Required)

Work Location: Hybrid remote in Atlanta, GA 30318