Event Manager, Special Events

The Event Manager plans, coordinates, and executes events at the Honda Center, a premier entertainment and sports venue, and other related properties, including ARTIC, parking lots, and ocV!BE venues under development. This position works closely with internal and external resources to ensure seamless development and execution of all event-related details. Responsibilities include oversight and delivery of all phases of an event: establishing a relationship with the client, event logistics, managing to budget, and ensuring successful execution and follow-up. Requires intensive attention to detail while maintaining the highest standards of customer service. Duties include management of event contract details, including space requirements, technical requirements, food and beverage requirements, etc.

The Event Manager is the main point of contact for promoter/client representatives and venue staff to advance and coordinate logistics for assigned events concerning budgets, entertainment, transportation, facilities, technology, equipment, operational requirements, department staffing levels, and all other event-related elements.

Excellent interpersonal, verbal, and written communication skills and the ability to effectively convey instructions and information to various levels internally and externally are a must, as is a demonstrated problem-solving ability.

Responsibilities

• Serve as venue liaison between contractors, organizers, and management regarding all facets of events
• Review event rental agreement language to determine how to proceed with coordination efforts for assigned events
• Ensure event rental agreements are signed, initial payments and insurance coverage received before event load in for assigned events
• Ensure information is correctly entered into the VenueOps event management program promptly
• Responsible for coordination and advancement efforts for assigned events, including front-of-house and back-of-house logistics
• Plan and monitor budgets, adjusting when necessary and ensuring adherence to budget
• Communicate all necessary venue information to promoter/client representative for advancement purposes and ensures all information related to events has been advanced to the appropriate venue departments and subcontractors for seamless execution Collaborate with clients and internal departments to maintain compliance related to the use of space and timing of access
• Manage development and distribution of necessary event-related information, orders, production notes, summaries, and fact sheets to all internal and external contacts, as well as third-party contractors and vendors
• Prepare event-specific information sheets for distribution to include all event-related information 5-7 days before assigned events
• Ensure event information and set-ups are accurate for all assigned events
• Depending on the rental agreement language, prepare total reimbursable venue labor and rental equipment costs for assigned events on time
• Analyze and complete a thorough wrap-up of all elements of each event, including submission of event debrief/after-action report to document areas of success and needed improvement
• Develop extensive knowledge of the arena, arena locations, and other venue locations, including ARTIC and ocV!BE properties to be developed, equipment, building labor costs, arena promoter costs, departmental event staffing breakdowns, and all necessary contacts related to events
• Develop working knowledge of food and beverage preparation, sequence of service, and basic high-end food and wine to assist with the provision of exceptional client and guest experience
• Develop and maintain positive working relationships and communication with tenants, promoter/client representatives, arena departments, and subcontractors
• Assist special event sales team with client upsell opportunities and event enhancements by leveraging relationships with outside vendors and specialists
• Coordinate required documentation, including animal permits, pyrotechnic permits, sign language interpreters, subcontractor staffing schedules, and other applications with appropriate entities for assigned events
• Act as Event Manager on Duty and/or overall building manager for assigned events
• Maintains knowledge and understanding of building emergency procedures
• Participate in AED/CPR training, emergency response teams, and other groups as required
• Assist with advance on-site event meetings, tours, and related needs
• Assist with hiring, training, and continuing education on event procedures for event- related staff
• Assist with the development and implementation of operating procedures that meet venue and industry best practices and ensure proper protocols are adhered to
• Ensure all work performed complies with Honda Center and associated property regulations, policies, and procedures
• Implement procedures to establish and maintain high standards of customer service, ensure a positive and professional presentation and generate repeat business
• Focus on continuous improvements in guest experience and event experience
• Perform other duties and special projects as assigned

• Bachelor’s Degree or equivalent education and relevant work experience
• Minimum of 2 years of experience in event planning and execution
• Arena, Convention Center, or other similar venue background is preferred
• Previous experience overseeing multiple tasks effectively while meeting deadlines in a high-pressure environment
• CPR/AED certification is preferred, and/or the ability to obtain certification upon hire
• Experience with VenueOps or similar event management program and/or Caterease or other similar catering software preferred
• Demonstrated knowledge of Microsoft Office applications
• Must be able to work a flexible schedule, including nights, weekends, and holidays as necessary and required

Knowledge, Skills, and Experience

Education - Bachelor's Degree

Experience Required - 2+ Years

This position is on-site.