Job Description
Operations Coordinator, Disney Destinations International
Apply Now Apply Later Job ID 10097398 Location London, United Kingdom Business Walt Disney World Resort Date posted Aug. 20, 2024Job Summary:
About the Role & Team
An exciting permanent opportunity is available to join our skilled team in supporting Disneyland Paris guests.
We are seeking individuals with Travel Industry experience to contribute to the Magic of our Parks and Cruise Line experiences.
Proficiency in guest services, both written and verbal, is crucial for this position.
The coordinator will aid in the expansion of the Walt Disney Travel Company (WDTC) by providing general operational support and assisting the team with key projects and business initiatives.
Responsibilities will fluctuate according to task priority, but the primary focus is to facilitate daily operations using our in-house and third-party systems.
The position requires four days of onsite work per week at our Hammersmith location, with the flexibility of one day working from home.
What You Will Do
Provision of daily operational support for the Disney Central (DC), Sales and Guest Care teams across the Disneyland Paris (DLP) product. Coordinate fast, efficient and accurate responses to information requests
Investigate and resolve Guest issues and complaints, in accordance with internal and external guidelines and laws, working with the DLP Guest Communications team as required
Resolve issues quickly and efficiently, including all post-reservation, pre-departure, and in-resort issues
Support with payment and credit card issues to ensure a timely resolution
Triage and manage the Operations email in-boxes, covering DLP transport inclusive packages, and DLP hotel and ticket packages
Carry out quality control of all DLP WDTC International bookings, liaising with DLP Tour Operator Team
Work with Guest care team to ensure that DLP booking amendments, including major schedule changes impacting DLP transport inclusive packages across flights, train, self-drive are followed through in a timely manner
Support with credit control across all DLP bookings to ensure bookings are paid in time
Monitor and control DLP hotel refurbishment processes and ensure all guests/relevant internal teams are informed
Pull detailed reporting using in-house systems as required to aid in cross-functional decision and reporting needs
Create briefs and training modules for new DLP products and offerings
Collaborate with external partners for booking maintenance and issue resolution
Provide ad-hoc team cover for the Operations Coordinators to support Walt Disney World and Disney Cruise Line guests
Required Qualifications & Skills
Strong administrative experience with excellent attention to detail - ESSENTIAL
Travel operations experience, desired
Travel reservations system experience, preferred
Travel Industry, Disney Parks and Resorts experience, preferred
Adept in efficiently managing a range of deliverables and managing own workload, in a fast-paced, high volume environment
Proven strong communication (verbal and written) and presentation skills
Aptitude to learn new systems - in-house and third party
Cultural sensitivity for working with international team and guests
Demonstrates high levels of guest service
Analytical and problem solving skills
The Perks
25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Recommended Jobs
Avalon Management Inc
Divergent PR
Anonymous Content
The Creative Coalition