Planning & Scheduling Coordinator

Planning & Scheduling Coordinator

• 900 Sylvan Avenue, Englewood Cliffs, NEW JERSEY
• Full-time
• Business Segment: Operations & Technology

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Operations and Technology is a global organization that provides enterprise technology, operations, engineering, and facilities management services to NBCUniversal’s businesses and offices in the Tri-State area, London, Los Angeles and Miami. This is inclusive of the company’s owned studio and post-production operations servicing television and film, including the network operating centers in Denver, New York, and New Jersey. In addition, global security and the global real estate portfolio (including the management and development of the Universal Studios property in Los Angeles) sit within the organization.

Within Operations & Technology, The Rockefeller Center Technical Operations group is responsible for supporting an array of television and production services across NBCUniversal, from running day-to-day Entertainment & News production operations, to long-term strategy development and capital planning. The team partners with businesses across NBCU to drive production, manage varying technology and operational initiatives to help define, meet, and maintain business goals with our partners.

ABOUT THE ROLE:

As a member of the Production Planning & Scheduling Team, the Coordinator supports and contributes to staffing plans and schedules multiple set locations, control rooms and crew members within a fast-paced, 24/7 environment for CNBC, Englewood Cliffs, NJ and NBC Studios, NY. While focused on key front-line scheduling functions and quality of service, the role is embedded within a cross-functional team and helps bring clarity to a complex workforce through experiences, measurement, and reporting. The coordinator brings ideas and proposed solutions for identified workflow gaps to develop, improve, regulate and maintain efficient processes.

• Partner with department directors and managers to plan, prepare and provide the schedules of TV production crew and studio facilities, solving for logistical, budgetary, technical, and human dependencies
• Schedule crew members, studio resources, input payroll, onboard freelancers, and bill clients 
• Help crew members navigate their schedules, leaving them all with a sense of care and confidence
• Collaborate with technical and production management, show Directors, Producers and to make choices for the effective use of required resources during simultaneous show productions
• Regularly fulfill additional production scheduling requirements beyond planned programming (breaking news, employee absences, studio maintenance, technical testing, added show tapings, live shows and special events etc.)
• Request, confirm and log employee shift and location changes
• Coordinate crew member overnight stay bookings with hotel partners to maintain business continuity for increased production volume, special events, and inclement weather
• Use quality control methods to ensure accuracy and efficiency of scheduled resources
• Track, measure and report daily progress of scheduling fulfillment and team goals for completion
• Collect, prepare and analyze resource usage data to answer questions with metrics, creating clearer visibility and insights of a large production operations workforce
• Facilitate the onboarding experience and orientation of newly hired freelance crew members
• Answer crew member questions regarding benefits, payroll and training
• Coordinate with scheduling system product and IT teams for change requests and outage support
• Contribute and support initiatives to improve production scheduling and technical operations workflow aligned with business goals
• Prioritize responsibilities of immediate needs versus longer term planning and projects

Qualifications

Basic Qualifications

• 1+ year of experience in television production related Internship(s) and/or work experience
• Experience using Microsoft Excel, Word and PowerPoint, and databases
• Proven computer skills to quickly adapt to specialty applications, forms, file systems and tools
• College degree in area related to responsibilities described or equivalent experience

Additional Job Requirements

• Must be willing to work in both the Englewood Cliffs, NJ and NYC Offices
• Must be willing to work 5 days a week on-site
• Must be available for all shifts, including nights, weekends and holidays as needed
• Must be willing to work additional hours beyond scheduled shift in a short turnaround time
• Must be willing to be “on-call” for breaking news and immediate needs

Preferred Qualifications

• Project management, Production Coordinator, and/or business operations experience
• Ability to work in fast-paced, team-oriented environment
• Exceptional prioritization skills
• Strong client service and interpersonal skills
• Strong administrative, organizational, and analytical skills
• Ability to manage multiple tasks simultaneously
• Ability to handle pressure

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity

or expression, age, national origin or ancestry, citizenship, disability, sexual

orientation, marital status, pregnancy, veteran status, membership in the uniformed

services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the

right to request a reasonable accommodation if you are unable or limited in your

ability to use or access nbcunicareers.com as a result of your disability. You can

request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.