About the Role & Team:

“We make magic!” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! Are you ready to join this team and make an impact?

As the Guest Experience Manager of Sports Operations & Logistics, you will be responsible for supervising all aspects of event logistics, including the planning, setup, teardown, and monitoring of all equipment requested by clients for events at ESPN Wide World of Sports Complex. You will ensure that the venue is efficiently prepared for various types of events, such as soccer, football, and basketball, and that the moves between these setups are implemented seamlessly. Additionally, you will lead the maintenance and storage of equipment, ensuring that it is always ready for use. This position will report to the Proprietor, Sports Operations.

What You Will Do:

Event Operations & Venue Management:

• Supervise and coordinate all aspects of event logistics, including equipment setup, changeover, and teardown

• Ensure that the venue is prepared and transitioned efficiently for different sports and events

Team Leadership:

• Lead and encourage a diverse team of Cast Members, focusing on their development and engagement

• Provide coaching and mentorship to ensure high performance

Safety & Guest Excellence:

• Prioritize safety for both Guests and Cast Members while striving to exceed Guest expectations by maintaining a high standard of service excellence

Collaboration:

• Partner closely with peers, other teams, and vendors to ensure smooth day-to-day operations and effective communication across all departments

Inventory & Equipment Management:

• Maintain and handle the equipment inventory at the complex and warehouse, ensuring all items are in optimal condition and properly stored

Financial Management:

• Demonstrate financial acumen by managing the operating budget and controlling labor costs to ensure efficient use of resources

Adaptability & Problem Solving:

• Exhibit flexibility and agility in responding to the dynamic needs of a fast-paced environment, meeting tight deadlines, and adapting to unplanned requirements

Required Qualifications & Skills:

• 3+ years of experience in a leadership position or equivalent role

• A Valid U.S. driver’s license

• Ability to hold self and others accountable, and to lift up to 75 pounds

• Ability to obtain Forklift (PIT) certification and operate power jacks

• Prior experience working in an outdoor operation across varying weather conditions

• Strong verbal and written communication skills

• Ability to maintain composure and exercise good judgment in complicated situations

• Understanding of the financial aspects of operations, including budgets, revenue, and labor costs

• Strong organizational and time management skills with attention to detail

• Proven ability to work effectively in a rapidly changing environment

• Flexibility in work schedule, with availability on weekends during high-volume periods.

• Proficiency in basic computer functions necessary to operate in a Windows environment and adaptability to new technology

Preferred Qualifications:

• Previous experience working in a sports environment or with event implementation

• Prior experience working in event-driven areas such as Sports Complexes, Stadiums Arenas, Park Event Operations (PEO), or banquets

Education:

• High school diploma or equivalent experience

Preferred Education:

• Bachelor’s or Master’s degree in Sports Administration or related fields

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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