Job Description
Arrival Coordinator - Part Time
Apply Now Apply Later Job ID 10095407 Location Anaheim, California, United States Business Disneyland Resort Date posted Aug. 19, 2024Job Summary:
About the Role & Team
As an Arrival Coordinator, you will ensure a seamless experience for guests arriving and departing at Disney’s Grand Californian Hotel and Spa. In this role, you will integrate the Guest Services, Valet, and Front Desk Cast Members in creating magical moments and attending to guests' needs! You will facilitate the guest transition from the arrival kiosk to the bell/valet team and into the lobby.
You will report to the Guest Services Bell & Valet Manager.
This is a Part-Time role.
What You Will Do
Interact with guests and Cast Members to answer questions, provide directions, event information, and other services to help create a magical experience
Proactively engage guests and create magical moments that leave a lasting impact
Coordinate the arrival and departure experience by engaging with VIP coordinators, Special Activities Team, Front Desk/Guest Services, Bellman, Valets, and Guest Relations Team
Ensure the integrity of the defined processes are met to maintain the guest experience
Uphold and ensure the industry standards are being met consistently and Cast Members are in the appropriate positions to meet those goals
Maintain the work location to improve the Show aspect of the Resort
Required Qualifications & Skills
Part-Time Cast Members must be available to work Friday/Saturday and Sunday
Valid CA Driver’s license and clean driving record
Flexible/adaptable (may work a variety of shifts including AM, PM weekends and Holidays)
Excellent guest service skills. Ability to perform in a fast-paced environment and use guest recovery methods. Can anticipate the needs of Guests
Self-directed to complete tasks with minimal supervision
Ability to influence peers and partners to maintain a seamless arrival and departure experience
Detail orientated, can complete repetitious tasks while maintaining quality
Able to positively engage with guests, team members, and leaders
Physical Demands & Environmental/Working Conditions
Walking / Standing: Constantly (up to 8 hours per day)
Pushing / Pulling: Constantly up to 10 lbs., frequently up to 25 lbs., occasionally up to 50 lbs.
Lifting: Constantly up to 25 lbs., frequently up to 75 lbs. Cast Members may be required to lift bags weighing up to 75 lbs. into Guest vehicles.
Bending / Twisting / Kneeling: Frequently (when handling luggage)
Use of hands: Frequently
Working Environment: Constantly working outside in sunlight and inclement weather
Preferred Qualifications
Experience in a fast-paced hotel front-of-house role
Knowledge of Forbes industry standards and Triple A Diamond standards
Previous experience as a Doorman/person, Door Captain, Front Desk, or Concierge
Proficiency in other languages
#LI-AK3 #DXMedia
The pay rate for this role in Anaheim is $26.40 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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