Director Entertainment Technical

Company Description

The Director, Entertainment Technical provides leadership and oversight of all Technical functions within the Entertainment Department. The Director is responsible for management of all technical standards, procedures, systems, equipment and staff of Technical Entertainment as well as long term planning of processes, functions, budgets, organization and other projects as assigned and/or necessary. The Director interfaces and partners with Entertainment Creative Development, Entertainment Production and Entertainment Operations on current and new content/projects including but not limited to events, new character and/or show development, show quality support and special projects. In addition, they will collaborate with Intellectual Property holders, vendors and/or internal partners (Tech Services, Food & Retail, Park Ops, SECS, etc.) as needed on all issues related to Entertainment Technical support. The Director may provide support, leadership and direction to the entire Entertainment team as needed to ensure the best guest experience, team member satisfaction and financial returns, aligned with goals established by the Senior Vice President and Company.

Job Description

• Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and inclusive work environment for all Team Members.

• Responsible for strategically planning, directing and executing an Entertainment Technical Program in support of delivering safe, reliable and functional entertainment technical components and elements, which could include but is not limited to stages/rigging, flames/pyro, special effects, audio/video, electrical/lighting, etc.

• Oversee the Entertainment Technical Management team in daily functions, including managing staff and process/procedures and providing necessary direction and/or support for Team Members. This includes planning, budgeting, execution and problem solving of goals/timelines to achieve scopes for all Technical Entertainment needs. Assign projects and duties to direct reports, communicate ongoing expectations and drive/monitor results. Provide feedback on performance and give direction to the team on how to handle/solve problems and develop appropriate communication skills.

• Responsible for Technical Quality Assurance, Safety and Risk Management of all Technical Entertainment installations. Provide regular and continual evaluation of Technical Entertainment Standard Operating Procedures, including creation, adjusting and/or updating as required.

• Ensure development and implementation of an on-going Action Plan(s) to improve and maintain Team Member engagement and satisfaction. This includes training programs, workforce planning, and rewards and recognition programs driving the department’s future success (TSAT). Ensure appropriate and timely investigation and responses to safety and/or service concerns from Team Members and partners.

• Oversee and manage labor and non-labor budgets to include understanding, reporting and adjusting variance explanations as appropriate and necessary to remain on plan. Provide regular budget updates to executive leadership and work with them to adjust budgets (and appropriate tracking documents) based upon requirements and/or business need. Plan and develop operating budget (IOP) and capital expenditures for future fiscal year(s).

• Provide technical support as needed to help ensure that all venues/elements meet or exceed all show quality standards including but not limited to specific Guest Satisfaction (GSAT) targets as well as performer/show note requirements and standards.

• Provide direction, development and support to management team and staff. Communicate feedback and address all performance issues, providing recognition, coaching and/or discipline when appropriate and completing employee evaluations annually. Oversee department staffing levels and assist when needed with hiring, training and development of staff.

• Responsible to ensure an annual, updated and accurate SOP/GOP available to all Team Members. Ensure that all administrative duties and compliance training/requirements for appropriate area/element are developed, updated and completed in accordance with annual plan and deadlines.

• Establish and maintain effective relationships with other park department leaders and stakeholders, creating plans and solving/resolving problems to enhance the operation and guest/TM experience.

• Oversee and manage area/venue/program inventories and request orders as needed.

• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department. Oversee departmental safety program and plans to meet or exceed EHS goals and targets.

• Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues and maintaining positive union relationships.

• Responsible to practice the core company values and ensure that the staff does the same.

• Perform other duties as assigned.

Salary Range: $120,000.00 – $140,000.00

Qualifications

• Extensive experience or equivalent background in live entertainment, Theme Park Management, Theatre, Special/Corporate Events or Concerts.

• General knowledge and proficiency of technical software systems and/or programs.

• Managerial or leadership experience of departments, budgets and personnel.

• Must be available to work on weekends, holidays and nights as required.

• Able to work outdoors in varying weather conditions, walking/traveling to multiple venues throughout the day.

• Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions, procedure manuals and union contracts.

• Ability to write reports, business correspondence, and training documentation. Power Point presentation experience a plus.

• Ability to effectively deliver presentations and answer questions in one-on-one and group settings.

• Strong interpersonal and analytical skills and strong time management skills.

• Excellent management skills in leading a diverse team and working under tight and fast track deadlines.

• Ability to partner across business units.

• Demonstrates ability to work independently under pressure; proactive thinker/self-starter

KEY COMPETENCIES

USH Entertainment Department is committed to promoting a collaborative, productive, inclusive and engaging workplace for all Team Members. We require Management to lead by example promoting a professional, inspiring, fun, and teamwork-oriented work culture

General Knowledge and Skills Required: Managers shall have the ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals. The Manager shall be able to write reports, business correspondence and procedure manuals. Manager will be able to effectively communicate, present information, and answer questions in one-on-one and group settings.

Communicating and influencing: Managers are required to communicate effectively with people at all levels in the organization, including providing specific, timely feedback to managers and others to work together more effectively.

Managing Others: Identify required skills and criteria to ensure best quality hiring. Demonstrate the ability to assess performance and take appropriate coaching, corrective action, or termination if necessary. Coach and develop Team Members for current and future responsibilities. Communicate performance goals and standards routinely so that Team Members understand expectations and how they are linked to organization and department vision, values, and goals. Provide regular, specific feedback that Team Members can use to continuously improve performance. Demonstrate a commitment to organizational initiatives with words and actions. Encourage Team Members to contribute, recognizing, reinforcing, and rewarding contributions. Encourage Team Members to be innovative and willing to take risks, tolerating well-intentioned mistakes.

Quality and partner focus: Continuously look for ways to refine and improve work processes to achieve better results. Follow through on commitments made to internal and external partners.

Maximizing resources: Work collaboratively with all Team Members in the organization and support others when requested. Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for Team Members. Maintain a productive balance between the concern for people and concern for work results.

Project Management: Design/develop plans for accomplishing objectives, monitoring status, and providing regular status updates. Provide relevant information to others in a timely manner and follow through with commitments made to others. Recognize the broader implications of a project; doing all that should be done, not just as directed.

Learning and adapting: Remain productive during periods of ambiguity, uncertainty and change. Demonstrate a willingness to take on new challenges, responsibilities, and assignments. Proactively utilize slower periods to improve work and or work environment, equipment maintenance, archiving, general organization, etc.

Leadership: Set a positive, productive and communicative tone as a leader in the department. Partner with the leadership team when representing policies and procedures, remaining positive with Team Members, and voicing concerns directly to leadership. Consistently exhibit an “open door” demeanor which fosters approachability, professionalism and openness. Be available to all Team Members equally, treating all Team Members fairly. Promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.