About the Role & Team

We are seeking a Sales Coordinator to join our Group Services Team! As a Sales Coordinator, you will assist the Sales Managers by handling daily administrative and clerical duties while also providing client support with Meeting and Convention Ticket products and event planning and execution. You can expect to engage with first-time Guests and repeat Guests who have a stay or event activation in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and other event venues. Collaboration, organization, communication, and the ability to multi-task are keys to success with this high-volume, fast-paced Team. Partners include, but are not limited to, Disney Official and Great Neighbor Resorts, Orange County Convention Center Sales and Services, Visit Orlando Sales and Destination Services, Disney Event Group, Resort Sales, Group Reservations, Resort Operations, Park Event Operations, Group System Support, Transportation, and Security.

You will report to the Senior Sales Manager.

This position is located in Celebration, FL.

What You Will Do

• Handle basic group contact requests and answer questions about admission ticket options, creative events, and function space, general resort or park information, event venues, etc.
• Drive revenue by providing clients with Theme Park Ticket options, bulk ticket orders, and private event solutions and enhancements
• Support multiple Sales Managers with client site visits, schedules, expense reports, and additional tasks as assigned
• Timely and accurate completion of assigned activities/tasks
• Build DEG, Food & Beverage and/or Dinner Show agreements and deposit schedules
• Provide accurate data and documentation for deposit collection
• Maintain The Walt Disney Company standards of safety, professional and personal
• Represent The Walt Disney Company with the highest level of professionalism and integrity at all times
• Other projects and administrative tasks as assigned

Required Qualifications & Skills

• Knowledge of Group Markets, Meeting and Convention Tickets, Catering / Banquets, Conventions, Resorts Rooms and Events
• Outstanding ability to respond and resolve inquiries
• The ability to work on many requests at the same time without missing the small details
• Self-motivation to know when to take alternate action to improve efficiency and work independently
• Excellent communication and comprehension skills, both verbal and written
• Problem-solving skills, as well as continuous improvement process skills
• Focus on delivering exceptional Guest Service
• Team focus to support your co-workers as needed, share best practices, and maintain close partnerships with Cast Members from other lines of businesses
• Computer proficiency within a Windows environment
• Willingness to learn additional new and/or evolving software applications

Preferred Qualifications

• Proficiency with Siebel, DSCS Systems, Bruce, Certain, Dreams, and Bolt
• Proven ability to collaborate with key internal partners to problem-solve unique client needs
• Knowledgeable of Walt Disney World Theme Parks, Resorts, and other facilities.
• Associate's Degree or higher

Education

• High School Diploma or equivalent

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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