Guest Relations Assistant

Title: Guest Relations Assistant

Department(s): Guest Relations

Reports to: Guest Relations Coordinator

Duration: April 28, 2025 through July 3, 2025

The Guest Relations team serves as the primary point of contact for 700+ filmmakers attending the Palm Springs International ShortFest. Guest Relations staff assists with filmmakers with the registration process, facilitates ticket and credential requests, answers festival related questions, and provides general hospitality support for guests. The team is also the conduit to the larger festival staff for information about attending filmmakers. The goal of the guest relations staff is to provide our guests with the best possible festival experience. Team members must be organized, detail-oriented, and committed to providing excellent customer service for all guests.

The Assistant supports the Guest Relations team during pre-festival preparations and in the Filmmaker and Industry Lounge during the dates of the festival. The Assistant works closely with the Guest Relations Coordinator to maintain the big picture of all guests.

Pre- Festival:

· Assist Guest Relations Coordinator in all administrative tasks including database management

· Manage work email account

· Monitor and review filmmaker and market accreditation forms

· Maintain master guest attendee spreadsheet and update database with guest information

· Back up hospitality spreadsheet at the end of every day

· As needed, follow up with filmmakers regarding registration and outstanding credential items

· Stay up-to-date with credentials status and assist Coordinator with sending lists for badge creation

· Generate festival event itineraries

· Assist in keeping guests informed of activities, updates, and changes

· Put together office supplies and other necessities for Filmmaker Lounge

· Assemble electronic and on-site welcome packets

· Assist in monitoring filmmaker facebook page, respond to questions, and engage filmmakers

During the Festival:

· Greet and interact with guests in the Filmmaker and Industry Lounge.

· Be on-sire in the Filmmaker and Industry Lounge to answer guest questions and provide direction

· Send daily reminders to all filmmakers regarding daily events including Forum, Film Market, and parties

· Maintain suite inventory of gift bags and welcome packet materials

· As needed, check-in guests in the guest database

Qualifications

● Excellent interpersonal, written, and verbal skills

● Great organizational skills and attention to detail

● Enjoys to work in a fast-paced environment

● Loves to provide great customer service

● Flexibility to adapt to evolving responsibilities and schedules

● Working knowledge of Google Workspace; Working knowledge of FileMaker Pro a plus; working knowledge of Elevent a plus

Job Types: Full-time, Part-time, Temporary

Pay: $20.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift

Work Location: Hybrid remote in Palm Springs, CA 92262