This position sits within the Quality Management team who are responsible for driving quality management standards, metrics and processes across Content Operations in EMEA. This is a key initiative for the business and focuses on a data driven approach to monitoring, analysing and improving operational performance and quality of final content assets. 

You will be the part of a lean team and will have responsibility over a suite of metrics that support our business. You will be accountable for the preparation and analysis of key metrics, as well as working with internal and external stakeholders to identify root causes and develop action plans. As part of continuous improvement, you will also own projects that will support identification of the ‘right’ metrics/processes to drive business improvement, and work alongside technical teams to develop the data and business solutions to support this.  

 What You Will Do

• Ensure that data utilised in reporting is accurate and supports business needs 

• Responsible for analysis of metrics/large sets of data and identifying root causes and opportunities for improvement 

• Partner with internal and external stakeholders across the Content Operations team in evaluating outputs and developing improvement plans 

• Partner with internal teams to ensure we can capture data in systems and move away from manual tracking  

• Support in preparation of key reporting outputs (dashboards, presentations) 

• Collaborate with internal technology teams to develop solutions that support future metrics development and reporting capabilities including defining requirements and validating outputs 

• Own projects (or components of projects) that work towards improving overall business improvement 

Required Qualifications & Skills

• Experience in an analytical and/or a business analysis role 

• Proven experience in data analysis to drive business outcomes 

• Strong communication skills, both written and oral 

• High proficiency in MS Suite (Excel, PowerPoint, Word) 

• Ability to develop metrics/KPIs to support business performance 

• Demonstrable experience working effectively with both business and technical stakeholders 

• Presentation and influencing skills 

• Strong organisational, prioritisation skills 

• Team player  

• Critical thinking and problem solving  

• Attention to detail  

The Perks

• 25 days annual leave

• Private medical insurance & dental care

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

• Excellent parental and guardian leave

• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.