Client Success Manager

BBC Studios

Bold. British. Creative: that’s BBC Studios. Combining the strengths of the UK’s most-awarded production company with a world-class distributor, we fund, create, distribute and commercialize world-class content for the BBC and other UK and international companies. Our aim is to inspire audiences around the globe with quality content that informs, educates and entertains and to strengthen the BBC, our partners and wider industry both creatively and financially. We seek to be the best British content company in the world; a first-choice partner and employer, where everyone can flourish and do their best work.

Job Purpose

The Client Success Manager (CSM) is responsible for leading the execution and performance of BBC Advertising campaigns in North America. This role ensures seamless campaign delivery, deepens client relationships, and drives renewals and revenue growth through exceptional service and operational excellence.

Key Responsibilities and Accountabilities

• Serve as the primary post-sale point of contact for direct advertising campaigns, managing relationships with clients, agencies, and internal stakeholders.
• Own campaign management from kickoff through delivery
• Ensure campaign KPIs are met, recommending optimizations in partnership with Media Planning, Ad Operations and Social Analytics.
• Lead the development of client-facing materials, including wrap reports, mid-campaign updates, and key opportunity decks (KOCs).
• Manage internal workflows, collaborating with Project Managers, Media Planning, Editorial, Research and Ad Ops to ensure accurate and timely execution.
• Deliver high-quality presentations and insights that communicate campaign value to both internal and external stakeholders.
• Drive client renewals by providing performance analysis, drafting case studies, and leading strategic post-campaign discussions.
• Support alignment between advertising and broader marketing initiatives in collaboration with the BBC Studios Commercial Marketing team.
  

Knowledge, Skills, Training & Experience

• 3+ years of experience in client success within a media organization, digital advertising a plus.
• Deep knowledge of campaign execution across digital buys.
• Skilled in campaign tools and platforms including Google Ad Manager, Monday.com, Salesforce, and SharePoint.
• Excellent communicator with strong presentation skills and a knack for building compelling client narratives.
• Strategic and analytical thinker with the ability to identify growth opportunities and optimize performance.
• Solutions-oriented, creative problem solver
• Collaborative and consultative cross-functional partner
• Highly organized, detail-oriented, and able to manage multiple projects in a fast-paced environment.
• Experience with premium publishers and familiarity with FAST, audio, custom/branded content a plus
  

Compensation

The anticipated annual base salary for this position is $75,000 to $80,000. This range does not include bonus compensation or other benefits that an individual may be eligible for. The actual base salary offered depends on the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and geographic location of the position.
This range is not inclusive of a competitive bonus, flexible, hybrid working schedule & benefits including but not limited to: 100% BBCS covered medical & dental insurance, vision, & 401k match.

Benefits and Perks

• 100% Employer-Paid Medical and Dental Insurance (PPO plans)
• Generous Paid Time Off
• Flexible, Hybrid Working Arrangements
• Work/life balance
• Free Retirement Consulting to All Employees
• Pet Insurance
• Commuter Benefits
• Gym Reimbursement
• Bagel Mondays, Monthly Happy Hours, and more!

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.