Manager, Events

The Wells Fargo Center is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, Philadelphia Wings, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience.

Job Summary

Under the general direction of the Director, Events, the Manager, Events is responsible for providing professional client services support in planning, managing, and executing events at Wells Fargo Center. This position will work alongside and assist the Director, Events positions throughout the events calendar at Wells Fargo Center. This includes sporting events, concerts, family shows, religious shows, seminars, ice shows, and corporate shows, and other events as assigned. The position will liaison with clients, internal departments, and external stakeholders. The Manager, Events must have excellent communication skills and the ability to build and maintain relationships with internal and external clients.

Job Description

Core Responsibilities

• Manages relationships between Wells Fargo Center and the Philadelphia Flyers, Philadelphia 76ers, Philadelphia Wings, Villanova Athletics, external and internal clients, promoters, partners & vendors.
• Oversees the organization, operations, logistics and execution of all events at the facility.
• Lead and participate in production walkthroughs for events.
• Schedule stagehands and general labor for show load in, show, and load out at the promoter’s request.
• Provide support and assistance to the facility leadership.
• Handles the day to day relationships with all concert promoters and the different teams.
• Create on-sale & facility maps using AutoCAD Program to include all pertinent operational information for events.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Leadership; Relationship Building; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years