Job Description
JuiceMedia.AI is the newest brand to our portfolio and here’s the squeeze. Juice is an emerging outcome focused, omni-channel customer acquisition platform. We are a team built of our media traders, data scientists, engineers, product experts and growth marketers helping customers connect to their target audiences with a multi-solution product.
We are headquartered in Los Angeles and we are continuing to grow our team. If you are interested in joining an organization with a start-up mentality, but the scale of a large enterprise- Juice is for you!
Job Summary
The Senior Director, Client Services/Strategy is responsible for managing client success & retention across a dedicated portfolio of clients with the support of senior and junior staff, as well as providing strategic direction and oversight for all assigned accounts. This position requires superior industry knowledge and performs all duties as the leading expert within the agency pertaining to TV Media management, including DR, Brand Awareness, Drive to retail, CTV campaigns. In addition, the Sr. Director, Client Services/Strategy leads a team of client services professionals, ensuring the team has adequate training/support to manage day to day performance & marketing for each campaign, including strong client relations, exemplary account management, effective project management and flawless campaign execution for all clients. The leader of this team is ultimately responsible for maximizing client revenue in an ROI-focused environment to drive market share growth. The Sr. Director, Client Services/Strategy reports directly to the VP, Chief Customer Officer.
Responsibilities
- Develop and oversee client satisfaction and retention, billing and performance targets and develop and execute on strategies that will exceed targets, including: Identifying meaningful KPIs and metrics related to clients’ business goals, Ensuring that objective performance reporting to clients is consistent and provides insights/optimizations to meet goals, Serving as an active participant and strategist in annual client media planning/budgets and fostering strong client relationships.
- Lead innovation across the Agency with a focus on developing targeted solutions for clients to meet/exceed business goals.
- Report to the VP, Chief Customer Officer and SVP, CEO Juice Media business on the direction of accounts as they relate to agency perspective and any resources needed to meet clients’ goals.
- Act as solution-oriented liaison between client and internal departments: asks questions, seeks to understand, and strives to drive improvement.
- Support the VP, Chief Customer Officer in the development of new client relationships.
- Train, mentor, coach, and develop a team of client services professionals, creating an environment that nurtures and supports excellence.
- Travel when needed to meet key client stakeholders to maintain and expand existing relationships.
Qualifications
- Bachelor’s degree in marketing, communications, or related field
- A minimum of 10 years of experience in Client Services in an agency environment, preferably a TV media buying division/agency
- Previous experience in TV media, Direct Response media, ecommerce sites, online media & client relations with a demonstrated track record of driving revenue/growth
- Experience managing people and teams
- Microsoft Office Suite, Core media platform, Tableau, and TV Media planning experience all preferred
- Proven experience in setting goals and leading a team to achieve them
- Possess a mix of analytical and management skills to find innovative solutions for clients while providing world-class service
- Self-disciplined with the ability to work independently
- Problem solver
- Ability and willingness to travel as business requires
- A collaborative work style
- Strong leadership qualities, with the ability to delegate detail work
- Excellent listening, negotiation, and presentation skills
- Strong verbal/written communication
- Good interpersonal skills and a team player
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $161,186.00 - $230,265.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.