Manager, Payroll

Your Role Accountabilities… 

International Payroll Operations Execution: 

• Develop, implement, and maintain procedures to ensure accurate and timely processing of payrolls in the EMEA region. 

• Ensure payroll service delivery is accurate, timely and aligned with service level agreements.  

• Manage the ongoing relationship with payroll vendor(s) across EMEA. 

• Collaborate closely with Safeguard payroll provider for precise and punctual processing. 

Leadership: 

• Develop and maintain a well-trained payroll operations team. 

• Coach and mentor staff to ensure each person excels individually and as a team with a focus on customer service and operational excellence. 

Compliance and Point of Contact: 

• Act as the primary contact for the outsourced payroll service provider. 

• Ensure compliance with payroll processing calendars for each country. 

• Serve as the point of contact for international payroll operations, employee issues, benefits, and inquiries related to payroll tools and processes. 

• Resolve payroll-related inquiries from employees, agencies, and other internal/external parties. 

• Manage ticket requests in the case management system for payment issuance and other payroll issues. 

Analysis and Documentation: 

• Compile, analyze, and document issues related to payroll and fiscal activities to identify systemic problems. 

• Identify opportunities and contribute to implementing continuous improvements in payroll procedures. 

Collaboration and Support: 

• Work closely with Legal, Finance, and HR to ensure payroll compliance. 

• Provide global payroll reporting services to P&C, Finance, Accounting and Legal as needed. 

• Support internal audits in various payroll areas and prepare materials for external and internal auditors. 

Reporting and Data Analysis: 

• Compile statistics and reports regularly, including ad hoc requests and Year-end reporting. 

• Perform data analysis by running reports and utilizing Excel functionality (vlookups, index match, pivot tables). 

Testing and Special Projects: 

• Participate in testing of payroll systems or process changes and enhancements. 

• Contribute to other special projects as required. 

 Qualifications & Experience… 

• Experience: Minimum 5 years of experience in payroll operations, supporting EMEA markets while managing sensitive and confidential information is required. Experience in a shared service, large multi-business unit organization is a plus.  

• Education: Bachelor’s degree in business, Accounting, Finance, or a related field or equivalent combination of work experience required. Payroll certification a plus. 

• Language Requirements: Must be bilingual. English speaking. 

• Technical Skills: Experience with Workday HR/Safeguard payroll or other SaaS payroll tools required (SAP or PeopleSoft) with payroll integration and mass data loads (EIB) preferred. Knowledge of Microsoft is required, particularly with MS Excel. 

• Relationship Management: Strong relationship skills. Experienced in building and maintaining effective collaborations. Recognized for reliability, integrity, and trustworthiness. 

• Process Management: Solid knowledge of payroll and compensation practices (salary, benefits, taxes, etc) and statutory requirements for EMEA, plus statutory requirements across countries in EMEA is required. Skilled in process management, improvements, and re-engineering. Ability to manage high volume activities on time, in a fast-paced environment. 

• Organizational Skills: Excellent planning, time management, prioritization, and follow-up skills. Has strong analytical skills and attention to detail.   

• Communication & Influence: Exceptional communication and customer service skills, capable of conveying complex information clearly at all levels and in English.  

What's in it for you...