Customer Performance Manager

Hearst Connecticut Media Group, is looking for a highly motivated Customer Performance Manager to support our Digital Advertising teams. The Customer Performance Manager is responsible for building lasting rewarding relationships with our customers. Critical to success is the prompt on-boarding and resolution of customer issues, ensuring customers quickly realize maximum value from our marketing solutions. Therefore, the CPM must possess a strong knowledge of digital products including SEO, SEM, Social Media Advertising, Programmatic Display, Email Marketing, and website management. If you are a high achiever that is laser focused on exceeding your customer’s expectations, let’s chat! This role is Hybrid with the expectation to work in the Norwalk office 2 to 3 days a week

RESPONSIBILITIES:

• Overseeing accounts & act as primary point of contact throughout customer lifecycle 
• Foster strong and long-term client relationships
• Recommend, plan, and implement digital marketing and advertising strategies that align with client’s requirements and marketing goals
• Onboard new customers and ensure campaigns go live in a timely manner. 
• Analyze, Track KPIs & Report on campaign success and identify areas of concern
• Resolve any customer account issues originating from customer calls or internal groups
• Collaborate with sales teams as needed to achieve up-sell opportunity
• Act as a team player and contribute to the team's revenue success

SKILLS / QUALIFICATIONS:

• Strong knowledge of digital products including SEO, SEM, Social Media Advertising, Programmatic Display, Email Marketing, and website management. 
• Google Analytics experience preferred.
• Excellent analytical & communication skills. 
• Ability to establish and maintain effective working relationships with all levels of the organization and external clients
• Ability to respond to frequent demands of multiple customers (internal and external)
• Solid time management skills and able to handle multiple tasks in a fast-paced atmosphere
• Outstanding computer skills including solid knowledge of Excel, Word, PowerPoint, Salesforce

EDUCATION/EXPERIENCE:

• College degree preferred and 2 – 3 years of experience working in digital media services, sales support, marketing, and/or a customer service environment.