Job Description
About the Team:
Giants Enterprises is a dynamic team dedicated to curating and developing ventures that seamlessly complement the iconic San Francisco Giants franchise. As a separate company, the mission of Giants Enterprises is simple yet ambitious: to deliver larger-than-life experiences that resonate within Oracle Park and extend far beyond its borders. Situated at the intersection of sports, entertainment, meetings, events, tourism, and hospitality, Giants Enterprises brings together a rare combination of unparalleled people and extraordinary places. We are not just in the business of creating events; we are crafting unforgettable moments that leave a lasting imprint on both locals and visitors from every corner of the globe.
What Sets Us Apart
Diversity of Experiences: From sporting spectacles to cutting-edge entertainment, meaningful meetings, and world-class hospitality, we offer an expansive range of experiences that captivate and inspire.
Global Appeal: Giants Enterprises goes beyond borders, attracting a diverse audience and making a mark on the international stage.
Innovation Hub: We are more than event planners; we are architects of innovation, continuously pushing boundaries to redefine what is possible.
Why It Matters: Our commitment to delivering exceptional experiences extends beyond entertainment; it's about forging connections, creating memories, and leaving a legacy. We believe that every event has the potential to be a giant opportunity for community engagement, cultural enrichment, and economic growth.
To explore partnership opportunities, collaborations, or to learn more about Giants Enterprises, please check us out here: https://giantsenterprises.com/about/
About the Role:
We are seeking a highly motivated and accomplished Sr. Director, Events & Client Services to lead our dynamic team in delivering world-class hospitality experiences at Oracle Park. Reporting directly to the President of Giants Enterprises, this role will be instrumental in developing our client services team, cultivating a service-oriented hospitality culture, and driving excellence in event operations. The ideal candidate will bring a unique combination of strategic insight, operational expertise, and financial acumen, with a proven ability to analyze budgets, allocate resources efficiently, and drive revenue growth. With a strong people leadership pedigree, this individual will inspire, mentor, and guide teams, ensuring both employee success and exceptional client outcomes.
The Sr. Director, Events & Client Services will shape event strategy, set a clear vision, and lead the charge in building a cohesive team. They will manage budgets, forge internal and external partnerships, and oversee every stage of the event process, ensuring flawless execution and an unparalleled guest experience. This position is critical in fostering strong relationships with stakeholders while upholding the high standards that define our organization.
You’re Excited About This Opportunity Because you will…
- Develop and lead a team of exceptional client services managers, providing guidance, mentorship, education, inspiration and support to ensure the successful planning and execution of a wide range of events.
- Lead a cross-functional team in the integrated execution of full venue events (concerts, motor sports, etc.)
- Collaborate with VP of Event Services and Director of Experience Development (among others) to ensure our events are creative, effective, and efficiently executed in a fiscally responsible manner.
- Oversee the financial analysis and budget management for events and the overall portfolio, ensuring adherence to financial target and identifying opportunities for cost optimization and revenue generation.
- Collaborate with President and VP of Sales & Marketing for Giants Enterprises, influencing the future growth and evolution of the Giants Enterprises business model.
- Acquire a strong sense for who key clients, partners and industry associates are in order to ensure all interactions are realized at the appropriate level.
- Develop and implement staffing strategies, including industry-specific recruitment, training, and performance evaluation, to ensure the team is equipped to deliver high-quality events and client service.
- In collaboration with other event-focused leaders, support our broader organizational strategy and create service and operational excellence by:
Identifying areas to create and implement process improvement across the operations of our owned and operated venue
Embedding a service-oriented approach throughout our organization
Operationalizing and improving internal processes to create efficiencies
- Cultivate strong relationships with external partners and industry peers, staying up to date on industry trends and best practices.
- Understand, analyze, share and optimize information and insights regarding event margins and associated sales strategies.
Qualifications:
- Proven experience in client services and event production, with a track record of successfully leading teams
- Strong financial acumen, capable of budget creation, analysis, and optimization for individual events, operating requirements and department initiatives.
- The ability to communicate with respect and diplomacy across all levels of business is essential to this position.
- Exceptional leadership skills, with the ability to listen, inspire, build consensus and develop a diverse team of event producers, across all levels of the organization.
- Proficient in project management methodologies, capable of managing multiple projects simultaneously.
- Strategic thinker with the ability to align event strategies with overarching organizational objectives.
- Proven process-builder who can conceive, implement, and gain adoption for new processes and structure
- Flexible and reliable team player both within the department and within the organization as a whole
- Candidate demonstrates integrity, collaboration, a no-limits mindset, objectivity, and consistent results using global best practices
- Self-starter who is extremely detailed-oriented and works well under pressure and has the adaptability to thrive in a fast-paced, dynamic environment.
We’re Excited About You Because…
- You are an authentic, inspiring and positive team member.
- You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.
- You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.
At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $120,000 to $140,000 total compensation plus Incentives ,and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision Additionally, this role might be eligible for bonus or incentive awards.
In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with a robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.