Job Description
OVERVIEW OF THE COMPANY
Fox CorporationUnder the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.JOB DESCRIPTION
The Client Service Team is part of the Revenue Management and Strategy organization within the Fox Corporation Advertising Sales division. This team will consist of Account Managers assigned to support ENT, News, and Direct Response on the Linear verticals. The Director of Client Services will lead and mentor a team of direct reports to ensure flawless execution of our commercial campaigns resulting in achieving maximum results and satisfaction in our client base. The Director of Client Services will be responsible for managing strategic objectives, processes and staff to drive revenue growth and achieve client KPIs while offering best-in-class service to our partners. A deep understanding of the Client Services role and collaboration with multiple cross-functional teams will be necessary to successfully steward deals throughout the campaign lifecycle. Essential to the Director role is an ability to build and lead highly efficient and effective teams and develop strong relationships with internal and external partners. The Director will be accountable for driving client satisfaction and retention. The Account Management team provides proposal development, campaign stewardship and management for linear campaigns. The Director of Account Management will report to the Vice President of Client Services/Account Management.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Responsible for interviewing, hiring, onboarding and training the Account Managers
Run Account Management team to be best-in-class Client Services organization and grow all businesses under assignment with a focus on revenue retention and renewal.
Manage the day-to-day responsibilities of a team of account managers at varying experience levels to achieve excellence in campaign management and client relationships
Utilize reporting to analyze account assignments and workloads across the team
Support AM team in building strong media plans with advantageous yet competitive pricing
Represent interests of Client Services team to all intradepartmental teams including but not limited to Sales, Operations, Brand Partnerships, Yield, Technology, Analytics & Reporting and Finance. Collaboration with these departments is essential to ensure proper deal execution throughout the lifecycle of the campaign.
Collaborates with Yield team to manage at risk campaigns and solve for under-delivery issues.
Join forces with Finance so deals are properly booked, coded and managed for flawless billing process to ensure timely payment of invoices
Attend weekly Sales leadership, AE, and marketing meetings; contribute with relevant updates representing the AM team
Foster a positive culture to encourage engagement, motivation, and team morale and growth
Facilitate weekly team meetings to review prior week successes and current and future week priorities. Share information from other departments to guide team in successful campaign management.
Coaching and mentoring AM team through professional development initiatives to promote continuous learning and growth within the team and company
Meet and collaborate with other Directors within the Client Services team in the refinement and management of all account management group processes and inter-company coordination
Create and maintain training materials and documentation to ensure team performance is uniform and consistent. This includes partnering with other internal departments to maintain accurate and up-to-date processes
Partner with VP of Client Services to establish team goals and initiatives throughout the year
Facilitate evaluation process
WHAT YOU WILL NEED
10+ years of traditional Advertising Experience
10+ years of experience in account management like role, with at least 5 years of responsibility for directly managing staff
Demonstrable success in managing teams to provide stellar client service and campaign management while creating a positive work environment
Experience creating proposals and proposal materials as well as demonstrated success in selling those
Evidence of ability to create process, training and professional development materials
Demonstrates competent, highly successful and inspiring leadership style
NICE TO HAVE
Bachelor’s degree in advertising, Marketing, Business or commensurate experience
Familiarity with Digital Advertising
#LI-DNI
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.
Click here to learn more about the diverse communities of people behind our brands.
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