Project Manager

The Role and What You'll Do

Our client is seeking a Project Management partner to help establish processes, track progress, and document best practices for their growing brand mega platform. This person will work in close partnership everyday with the client, their internal partners, and various agencies to ensure seamless workflows can be established from early planning, brief, and through final delivery. The PM needs to understand and unite client expectations and requests and ensure the smooth management of workstreams across their various partnerships and programs.

The PM will keep tabs on project deadlines, update all stakeholders and monitor progress. To do this, PM key responsibilities include:

• Working alongside client lead to outline objectives — timings, scopes, costs.
• Establish timelines & task planning with project leads and various agency partners.
• Play a key role in organizing project teams with client leadership. Key stakeholder for Project documentation
• Monitoring time management and tracking overall progress across multiple workstreams.
• Awareness of all client communications and able to identify action items for the appropriate teams.
• Working with Operations and Account leads for SOW creative, budgeting, and utilization planning.
• Assisting Operations and Account leads with headcount planning.

The right person for this role will be a true partner to the project lead and understand agency and creative process and be able to liaise between internal teams and external stakeholders to facilitate communications, filter asks, and push the work forward.

The PM will be someone who can connect the dots across a highly matrixed environment within the client team and make sure everyone understands status and next steps at any given moment.

The PM will work closely with the Client to oversee process from conception to execution, having the benefit of a holistic perspective of all work along with maintaining a status of each individual project. The PM will be responsible for filtering and distributing incoming asks, facilitating timelines and check ins and consistently communicating with the client lead Project Manager to ensure best practices are carried across this piece of business.

Key Tasks:

• Resource Planning and Task Management – As this role will be externally facing, this means working with various team leads to understand who is the point person for each project based on bandwidth and knowledge base. Secondarily, this person should always be tracking to ensure these teams are able to meet deliveries as agreed upon and/or work with client if adjustments need to be made along the way.
• Time monitoring — The PM should be knowledgeable of all ongoing timelines and workstreams and will be in charge of establishing the communications cadence for keeping these up to date. This means, they should always understand if a project under their purview is on/behind schedule and flag to client when changes are needed, as well as how those changes might impact budgets/workstreams.
• Client Communications — As the main point of contact with this clients, the PM should be comfortable with being client-facing. As the keeper of timelines, the PM should join all client calls and be their right hand for discussion of budgets, resources, or next steps.
• Data — the PM will work with the client to buildout their project management platforms and keep track of timelines and any relevant KPIs by monitoring platforms for hours, budget, and expenses.
• Budgeting — creating, shepherding through development and implementation into agency systems, and tracking through regular report monitoring; Able to give recommendations at any stage of budgeting so ensure projects are scoped correctly.

You Have These:

• Fluency with Microsoft programs, especially PowerPoint and Excel. Fluency with project management software, especially Monday.com or Asana. Knowledge of Adobe Acrobat is a plus.
• Well-versed in the information, assets and timing necessary across various types of projects
• Ability to build out timelines, breakout a phased approach to projects and schedule internal reviews for creative teams
• Ability to establish relationships across the Account Management team and work as a partner in pushing the work forward
• Able to set clear objectives and task ownership of responsibilities across a team.
• Ability to communicate professionally and clearly through email and in-person
• Intuitive and takes initiative, the type of person that comes with solutions rather than problems
• Anticipates/prepares for next steps, engages people into the process that add value and influence outcomes, etc.
• Detail oriented; understands and pays attention to nuances
• Applies experience and knowledge from previous projects to new projects to increase efficiencies and effectiveness along the way
• A deep investment and interest in the work – needs to be proud of the process and output
• Not only traffics and keeps a status, but understands the work and strives for the best possible outcome
• Adaptable; can role with the punches and tweak approach to project when necessary
• Strengths in prioritization and time management